Is your internet connection slow, unreliable and intermittent? Does your NBN connection keep dropping out?


You’ve come to the right place. With a quick call to us, you'll be back online and your internet problems will be forgotten soon. Franklin Bell are ACMA certified technicians and we are very well known as Perth's NBN experts. We're the recommended NBN technicians for most major Internet Service Providers - a reputation that we've built on providing fantastic service and providing solid results every day.

But what does that mean to you?

It means you get a highly skilled technician with a wealth of knowledge and experience to help you sort your NBN troubles quickly and efficiently. It also means that you've just found a definitive solution to your NBN and internet connection problems. We help you take the guesswork out of slow NBN speed, constant drop-outs and inconsistent performance. Once we've repaired your NBN line, it will be fast and reliable. 

Here’s a summary of the information further down this page.

Benefits of Contacting Us to Repair Your Connection

How to Get Help


A Quick Introduction to NBN VDSL

VDSL is a mature broadband technology that has been in use for several years now. It provides a stable platform for both commercial and domestic use and has sufficient bandwidth for regular internet users. If you are experiencing NBN speed issues and/or drop-outs, it's usually due to one or more issues relating to the physical installation, rather than the NBN signalling system. In the vast majority of cases, the issues can be resolved better through an inspection and test by a suitably qualified NBN technician than by the service provider, since most faults are beyond the control of the network operator. In over 90% of cases, customer cabling is to blame for NBN problems.

Below we list the 3 most common reasons NBN may be slow, and how we can help you analyze the problem and improve the performance of your NBN Internet Connection.To many users, NBN is a black box, a mysterious and frustrating waste of time. We can help you change that. NBN is a mature, stable technology, and there's really no reason for you to suffer from internet connection problems.

Common NBN Problems

Reason 1: Cabling Faults

Cabling faults are by far the most common cause of a slow NBN connection. This can range from poor connections and improper cable for the type of use to poor installation standards.

How we can help: Cabling faults cannot be optimally traced and repaired by inexperienced technicians. Our technicians have vast experience in repairing slow internet connections. We’re trained professionals that know exactly what to look for and what the appropriate repair for each kind of fault is.

Reason 2: Filters

Central filters contribute to a substantial amount of NBN drop-outs. ADSL filters were required when ADSL was still around, but for optimal NBN performance they need to be removed.

How we can help: There are different types of filters for different applications. Our NBN technicians know when and where to install each type of filter to get optimal reliability from your NBN installation.

Reason 3: Poor Connection Quality

Poor connections are found everywhere in telecommunications infrastructure, and your home or business is no exception. Often times small issues can cause big disruptions, vast amount of wasted time and much frustration.

How we can help: You cannot fix something unless you’re know what’s broken. We have invested in top-class NBN testing equipment so you don’t have to. We’ve trained on that equipment so you can benefit from our knowledge and experience. Our technicians can trace and repair connection issues quickly and easily, no matter where they are in your installation. Our equipment tells us exactly where along the line a fault is, so we can repair it.

Benefits of Contacting Franklin Bell for your NBN or Internet Connection Repair

Experience - You save time and money by tapping into our vast knowledge base of line problems, common faults and fixes. It took us years to learn what we know about slow internet connections and NBN line problems. You can have that experience at your beck and call.

Peace of Mind - We’ve invested in fantastic line testing equipment so we can find and repair faults quickly and easily. We’re professionals, well trained, qualified and insured. You get the benefit of all of our investment, qualifications and insurance when we repair your line.

It’s Affordable - Our NBN testing equipment can test up to 51 different parameters and configuration options on your line, and that leads us straight to the issue, saving you time, frustration and money.

How to Get Help

So how do you fix your line? You don’t - we do. Telecommunications regulations require that all work on telephone lines and equipment be done by registered cablers like Franklin Bell. Simply get in touch with us and we’ll take the problem right out of your hands. We’ve helped loads of other nice people. Why not you?

Franklin Bell - More WWW. Less Worry.